We processes orders between Monday and Friday. Orders will be processed within 1 – 2 business days of ordering and shipped the next day after the processing day. Please note that we don’t ship on weekends.
Method of shipment
We have 2 methods of shipment depending on the parcel weights.
If the parcel weight is less than 1kg we will use Standard International Shipping method by Pos or DHL eCommerce. Normal delivery time for Standard Shipping is between 7 to 15 business days.
If the parcel weight is more than 1kg we will ship via DHL/UPS WORLDWIDE EXPRESS SHIPPING where you shall receive it within 2 – 4 business days. Once we have shipped your orders we will email you the shipping tracking number.
Customs Import duties, taxes, VAT, brokerage fees and/or additional charges are not included in the item price or postage cost. These charges are Buyers’ responsibility. Please check with your country’s Customs Office or local UPS or DHL brokerage office to determine what these additional costs will be prior to buying.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. Below is our estimates delivery time:
United States: 5 – 10 days
United Kingdom: 5 – 10 days
Canada: 5 – 10 days
Australia: 7 – 14 days
Europe: 7 – 14 days
Latin America: 10 – 20 days
Other countries: 14 – 21 days
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it!
If you need more detailed information, please shoot us an email at firstname.lastname@example.org and we’ll help you out!
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
**Shipping rates will be based on the dimensional weight of the shipment when the dimensional weight (volumetric standard) exceeds the actual weight. Product weight shown in website are based on the total actual weight or the total dimensional weight, whichever is greater.
***Calculation formula: (Length x Width x Height in cm)/ 6000 = Volumetric Weight in kg.